HOLMDEL, NJ, March 10, 2021 / PRNewswire / – Vonage (Nasdaq: VG), a world chief in cloud communications serving to companies speed up their digital transformation, introduced it has achieved Amazon Internet Companies (AWS) Machine Studying (ML) Proficiency standing within the new Utilized Synthetic Intelligence (Utilized AI) class.

This designation acknowledges that Vonage has demonstrated in depth expertise and experience in constructing or integrating ML options on AWS. AWS Companions Acknowledged in AWS Machine Studying Competency Growth Assist Clients Leverage Clever Enterprise Options, Constructing, Automating, and Managing Finish-to-Finish ML Workflows modernization of functions with synthetic intelligence.

Working with AWS, Vonage integrates AI into the contact middle by AWS Contact Heart Intelligence (CCI), with instruments for speech recognition, pure language processing, machine studying, and text-to-speech to ship buyer experiences personalised, versatile and built-in. With Vonage for AWS Contact Heart Intelligence, Vonage delivers the ability of AWS cloud native providers for AI and machine studying by the Vonage API platform, enabling manufacturers to entry the capabilities of AWS AI and ML engines in any central workplace surroundings. present contact.

“Greater than ever, companies need to remodel with the newest ML and AI options on AWS. To assist prospects make the proper selections when discovering essentially the most certified AWS Associate for the position, we have prolonged the AWS Machine Studying Competency to assist prospects simply establish AWS Companions who’re consultants in utilized AI fields. and ML operations, ”stated Julien simon, International AI & ML Evangelist, AWS. “These AWS Companions are trusted by AWS for his or her technological capabilities and have a robust monitor document of success, and we’re excited to incorporate Vonage within the launch of the brand new AWS Machine Studying talent classes. We sit up for innovating collectively and persevering with to proceed. to serve our prospects with revolutionary and validated AWS Associate know-how and consulting choices. “

“Vonage is thrilled to be among the many first AWS Companions to attain AWS Machine Studying Utilized AI Competency standing,” stated Jay bellissimo, Chief Working Officer of Vonage. “This certification not solely underscores our lengthy and profitable historical past of working intently with AWS, nevertheless it reinforces Vonage’s continued funding in delivering versatile, clever and private AI and machine studying options, enabling our prospects to do what’s subsequent and keep forward. “

Key options this partnership brings to the Vonage for AWS CCI providing embody:

  • Buyer self-service – Clients can choose auto-resolve for less complicated duties, akin to standing of an bill, updating info, or getting a fast response to incessantly requested questions.
  • Dwell Agent Help Instruments – Means to attach with a reside agent, if wanted, with instruments for agent prompts and real-time analytics to supply a seamless and contextual buyer expertise.
  • Put up-call evaluation – The information collected permits contact middle brokers to dive deeper into delivering buyer experiences and leverage computerized analytics as suggestions to enhance future interactions.

AWS affords scalable, versatile, and cost-effective options, from startups to world companies. To assist the seamless integration and deployment of those options, AWS has applied the AWS Expertise Program to assist prospects establish AWS consulting and know-how companions with deep trade expertise and experience.

AI and ML-based functions are maturing quickly and creating new calls for for companies. AWS retains tempo and constantly evolves AWS abilities applications to supply prospects with the chance to learn from enhanced AWS accomplice know-how and consulting choices. AWS launched the brand new classes throughout the AWS Machine Studying Competency to assist prospects simply and confidently establish and interact extremely specialised AWS companions with utilized AI. With this program enlargement, prospects will be capable to transcend the present capabilities of the information science and processing platform and discover skilled AWS companions who will assist them discover ready-made packages for his or her enterprise points. .

About Vonage

Vonage, (Nasdaq: VG), a world chief in cloud communications, helps companies speed up their digital transformation. Vonage’s communications platform is absolutely programmable and permits the mixing of video, voice, chat, messaging and verification into present merchandise, workflows and programs. Vonage’s absolutely programmable unified communications and get in touch with middle functions are constructed on the Vonage platform and allow companies to remodel the best way they impart and function from the workplace or anyplace, offering great flexibility and making certain enterprise continuity.

Vonage Holdings Corp. has its head workplace at New Jersey, with workplaces all over the place United States, Europe, Israel, and Asia. To comply with Vonage on Twitter, please go to twitter.com/vonage. To change into a fan on Fb, go to fb.com/vonage. To subscribe on YouTube, go to youtube.com/vonage.

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