Bringing its expertise far beyond office walls, Xerox, a company that redefined 20th century office work, is redefining the workplace of the future with IoT, 3D printing and augmented reality.
The company has created a model for incubating “high-impact companies that solve real-world problems at scale,” said Naresh Shanker, senior vice president and chief technology officer at Xerox.
But until recently, it took Xerox teams up to 3 months to set up the IT systems needed to support a new business, a long time in the digital economy. To break free from older technologies, Shanker’s team began looking at cloud systems that would allow new businesses born within Xerox to launch and monetize services much faster.
To accelerate new business, Xerox chose an integrated set of Oracle Cloud solutions. This “Oracle-in-a-box” approach gives its businesses everything they need to get up and running: an online storefront in Oracle Commerce, finance and accounting in Oracle NetSuite, budgeting and financial planning in Oracle Fusion Cloud Enterprise Performance Management (EPM), and full integration through Oracle Integration, a key component of Oracle Cloud Infrastructure (OCI).
In addition to providing the integration, OCI gives Xerox access to Oracle Autonomous Database, an enterprise data warehouse that allows its new businesses to manage data without any administration and run advanced analytics. Xerox can also harness the power of OCI high-performance computing when, for example, researching potential new businesses. As part of the OCI Universal Credit purchase option, Xerox may combine any OCI service.
With this set of Oracle tools, these new Xerox businesses can sell online, create orders, process invoices, track performance and perform financial planning, as well as send and receive data back and forth, all up and running in weeks, not months, and all without waiting for IT support.
“We wanted these solutions to all stay in the family, so to speak,” said Sreedhar Vaidyanathan, vice president, digital transformation, Xerox. “It saves the headache of too many vendors and platforms. Oracle’s solutions simplify the integration of our new businesses into the mothership, and vice versa. It’s easy to track performance.
Plus, implementation helps speed time to market.
A Xerox team was able to set up the IT infrastructure in just 6 weeks for Xerox’s 3D printing business. Xerox 3D printing solutions focus on creating more resilient and flexible supply chains for manufacturers. With 3D printing, customers can order spare parts locally, or even manufacture parts themselves, instead of ordering from distant, transoceanic sources. This capability speeds up delivery and reduces the impact of supply chain disruptions.
At the end of 2020, the US Naval Postgraduate School in Monterey, California, installed a Xerox ElemX 3D printer, to explore the manufacture of parts at sea. The goal is to install a printer on a Navy ship, so that sailors in remote areas can repair or replace parts on demand instead of carrying excess inventory or having to send a plane to the middle of the ocean to bring the spare parts.
In the back office, by automating processes such as procure-to-pay and quote-to-pay, the Xerox 3D printing team “gained the ability to transact from the get-go,” says Vaidyanathan. “There’s no waiting to generate invoices and start collecting revenue, and we’re able to scale as needed. We can replicate this process for any new business. We don’t need to implement a different platform each time we launch. »
As Xerox’s business grows, Oracle Cloud EPM consolidates and connects data to help the company assess the financial performance of the entire portfolio. “We can look under the hood to see how each business is doing and compare it to other units,” Vaidyanathan said. “What are their finances like? Are they compliant? We have clear lines of sight.
The same Oracle solutions power Xerox’s software business, CareAR, which launched earlier this year. Using Augmented Reality (AR) technologies, the CareAR Service Experience Management (SXM) platform enables field service teams to provide remote customer support. Equipped with visual tools and access to data, field technicians can work remotely to help customers resolve issues faster and avoid costly site visits. For gear owners, getting expert advice is as easy as using your cell phone, tablet, or smart glasses.
Eloque, Xerox’s joint venture with the Victorian government in Australia, is also innovative. Xerox has developed technology that remotely monitors bridges, leveraging deep experience in sensors, analytics and AI to bring the physical world online.
To ensure the structural integrity of bridges, tiny fiber optic sensors are attached to measure and estimate structural stresses, thermal response, deflection, loads, vibration, and corrosion, all of which are indicators of structural health . When sensors detect a problem, field technicians are automatically alerted to investigate. These real-time responses allow operators and bridge owners to decide whether a bridge is overused or underused, or has structural issues that require repair.
For more information, visit www.xerox.com and Oracle Cloud Infrastructure, Oracle NetSuite, and Oracle Cloud EPM.